Warrenty
We have a 30-day return period. No refunds or credits will be issued after 30 days from the invoice date. If products are unused and the manufacturer's seal has not been broken the products may be returned within 30 days of purchase for a full refund. If the manufacturer's seal is broken or the product has been used in any way the product is subject to a 15% restocking charge within 30 days of purchase. This includes water ionizers that have had water run through them.

All warranties are between the product’s manufacturer and the purchaser.  The manufacturer is responsible for repairing or correcting any defects during the warranty period.  Please review your warranty upon receipt of your products.  The original shipping charges will not be refunded and return shipping charges must he prepaid by the purchaser. We assume no responsibility for shipments damaged upon returning to us; please insure and pack returns appropriately.

No return can be accepted without prior authorization. Please call 1-954-837-6039 to receive a Return Merchandise Authorization Number (RMA#) and to ensure proper and timely processing of your return or exchange. Customer is responsible for shipping costs for all warranty work.

Agua Ionizada Alcalina is NOT responsible for packages mis-delivered by United Parcel Service, DHL, Federal Express or the US Post Office.  Agua Ionizda Alcalina makes every effort for our customers to avoid additional fees, tariffs or taxes that may be levied at the time of delivery by any US State or foreign country; however, we are not responsible for these additional fees, tariffs or taxes.  All products are deeply discounted to provide the consumer with the best possible prices and service.  We provide as much information as possible on our products in order to allow the consumer to make an informed choice regarding them.

Agua Ionizada Alcalina Overseas Shipping Policies
We recommend FedEx as an international shipping option due to their reliability and tracking services. 

We will ship the items through any means that you choose.  Taxes, duties and tariffs on any items levied in the country of destination are the responsibility of the customer.

We ship 110V electronic products, including all Water Ionizers.  We can provide a 220/240 V unit upon your request which ships direct from the manufacturer in Taiwan.   The manufacturer thoroughly inspects all electronic products before shipping.  If there is a problem with the unit, we will support you with parts and technical expertise, but the unit can not be shipped back to us for repair due to the high shipping cost involved.  We assume no responsibility for problems with our products when used with power converters in countries that require 220/240V.

Privacy Policy
Agua Ionizada Alcalina respects the privacy rights of our customers and those who contact us simply wanting information. Our customer database information is not shared with anyone outside our company for any reason.

Agua Ionizada Alcalina continues to market to all our customers after they have contacted us, regardless of whether they have purchased products from us recently or not. If you receive an email promotional from us and do not wish to receive further promotional material, please respond to us and we will remove your name from our mailing list.  The Agua Ionizada Alcalina will NOT sell the names or addresses of any of the customers to any other company or individual for any reason. We do not sell our mailing lists or any other information about our customers. Customer information is retained by the Agua Ionizada Alcalina strictly for the convenience of further serving them in the future.